Regional Service Manager, Asia
China, Shanghai
Experience: 不适用
Life Sciences
职位描述
- Own and grow service revenue across Asia in partnership with General Managers and local service leaders.
- Identify regional and cluster-specific growth opportunities through market and portfolio analysis. Initiate and steer regional service commercial initiatives (up-selling, cross-selling, renewals).
- Coordinate regional service marketing activities aligned with global and local strategies.
- Establish and scale remote Regional Support Centers.
- Support the transition from legacy services to next-generation, value-added offerings.
- Define and evolve the regional distributor service portfolio, ensuring clear value propositions and execution readiness.
- Define meaningful KPIs and dashboards that enable fact-based decision-making.
- Support General Managers in understanding, benchmarking, and improving service P&L performance.
- Identify capability gaps and regional training needs across Asia.
- Design scalable support models (e.g. 2nd-level support, shared expertise hubs).
- Promote a customer-focused, performance-oriented service culture across the region.
- Bachelor's degree or equivalent experience.
- 8+ years' experience in service, aftersales, or field operations in laboratory, scientific, technical instrumentation or related industry.
- Proven success growing and steering a service business in a matrix and multi-country environment. Demonstrated ability to influence stakeholders at all levels without direct authority.
- Structured, analytical thinker with the ability to turn insight into pragmatic actions.
- Fluent in English and Chinese; additional Asian languages highly valued.
- Willingness to travel 30-50% across Asia.
截止日期: 2026年9月27日