Ariba Support Analyst
Canada, Alberta, Calgary
Fulltime: 40 hrs a week
Experience: 6-9 Years
Mining
职位描述
- Monitor the shared support mailbox; categorize requests, incidents, and user questions.
- Apply service standards for acknowledgment, prioritization, routing, and escalation.
- Maintain accurate documentation of resolutions for auditability and knowledge capture
- Provide "in‑event" support including timelines, bidder visibility rules, Q&A guidance, and event extensions.
- Troubleshoot sourcing issues (supplier access, publishing errors, templates, rule behaviors).
- Promote adherence to sourcing process standards and proper system usage.
- Support user provisioning, deprovisioning, and role updates.
- Ensure segregation‑of‑duties requirements are followed where applicable.
- Work with cross‑functional approval groups when access spans multiple systems.
- Provide procedural guidance to internal users and suppliers (e.g., how to confirm an order, invoice, submit credit memos).
- Support troubleshooting for PO, Goods Receipt (GR), Invoice Receipt (IR), and invoice exception scenarios.
- Investigate GRIR or Auto‑GR questions and identify system vs. process root causes.
- Coordinate with AP, Procurement Ops, Master Data, and technical teams as needed for resolution.
- University graduate in Supply Chain Management, Business Administration, Finance, Accounting or a related field with 1 - 3 years related experience OR 5 - 7 years combination of post-secondary education and related experience with some professional development
- Hands‑on SAP Ariba support, ideally including sourcing or supplier enablement.
- Procurement operations, procurement technology, or application support experience.
- Experience supporting S2P processes with understanding of upstream (sourcing) and downstream (PO, GR, IR) impacts.
- Experience working within a Tier 1/Tier 2 support model, including intake, triage, and escalation.
- Preferred: experience troubleshooting GRIR discrepancies or Auto‑GR issues in collaboration with AP/Finance.
- Strong working knowledge of SAP Ariba Sourcing (events, templates, enablement, troubleshooting).
- Support desk fundamentals: prioritization, categorization, documentation, communication.
- Working knowledge of SAP/S4 or ERP procurement concepts (PO lifecycle, GR, IR, invoice exceptions).
- Customer‑service orientation with strong written and verbal communication skills.
- Ability to learn quickly, work independently, and manage time effectively.
Why work with Brunel? We are proud to offer exciting career opportunities from over 100 offices globally in 42 countries. Advancing your career takes time and effort - let us match you to your ideal position.
截止日期: 2026年6月26日