职位描述

  • Monitor the shared support mailbox; categorize requests, incidents, and user questions.
  • Apply service standards for acknowledgment, prioritization, routing, and escalation.
  • Maintain accurate documentation of resolutions for auditability and knowledge capture
  • Provide "in‑event" support including timelines, bidder visibility rules, Q&A guidance, and event extensions.
  • Troubleshoot sourcing issues (supplier access, publishing errors, templates, rule behaviors).
  • Promote adherence to sourcing process standards and proper system usage.
  • Support user provisioning, deprovisioning, and role updates.
  • Ensure segregation‑of‑duties requirements are followed where applicable.
  • Work with cross‑functional approval groups when access spans multiple systems.
  • Provide procedural guidance to internal users and suppliers (e.g., how to confirm an order, invoice, submit credit memos).
  • Support troubleshooting for PO, Goods Receipt (GR), Invoice Receipt (IR), and invoice exception scenarios.
  • Investigate GRIR or Auto‑GR questions and identify system vs. process root causes.
  • Coordinate with AP, Procurement Ops, Master Data, and technical teams as needed for resolution.
  • University graduate in Supply Chain Management, Business Administration, Finance, Accounting or a related field with 1 - 3 years related experience OR 5 - 7 years combination of post-secondary education and related experience with some professional development
  • Hands‑on SAP Ariba support, ideally including sourcing or supplier enablement.
  • Procurement operations, procurement technology, or application support experience.
  • Experience supporting S2P processes with understanding of upstream (sourcing) and downstream (PO, GR, IR) impacts.
  • Experience working within a Tier 1/Tier 2 support model, including intake, triage, and escalation.
  • Preferred: experience troubleshooting GRIR discrepancies or Auto‑GR issues in collaboration with AP/Finance.
  • Strong working knowledge of SAP Ariba Sourcing (events, templates, enablement, troubleshooting).
  • Support desk fundamentals: prioritization, categorization, documentation, communication.
  • Working knowledge of SAP/S4 or ERP procurement concepts (PO lifecycle, GR, IR, invoice exceptions).
  • Customer‑service orientation with strong written and verbal communication skills.
  • Ability to learn quickly, work independently, and manage time effectively.

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截止日期: 2026年6月26日

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职位编号: CR-282168

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