Emergency Department Clinical Specialist
Canada, Ontario, Toronto
Fulltime: 40 hrs a week
Experience: Not applicable
Life Sciences
Emergency Department Clinical Specialist Toronto, Ontario (50% Travel Requirement)
Job DescriptionsÂ
Responsibilities
- Support the sales process by providing technical and clinical expertise on diagnostic products, including configurations, applications, and integrations
- Serve as the key technical interface between customers and internal teams such as engineering, R&D, medical affairs, and program management
- Partner with account managers to position solutions within emergency departments, demonstrating clinical and operational value
- Engage with hospital stakeholders including ED leadership, nursing leadership, physicians, and laboratory teams to understand clinical and workflow requirements
- Analyze current emergency department workflows and identify opportunities to improve efficiency, turnaround time, and patient outcomes
- Prepare and deliver technical presentations, product demonstrations, and workflow analyses tailored to customer environments
- Develop recommendations based on customer data, including cost optimization and process improvement opportunities
- Contribute to technical components of proposals, including specifications, pricing considerations, and contract requirements
- Support pipeline visibility through input into forecasting and opportunity tracking
- Collaborate with customers to identify potential new applications or enhancements based on real-world use
- Travel to customer sites regularly to support engagements and implementations (approximately 50%)
Job Requirements
Requirements
- Bachelor's degree required; advanced degree (MSc or PhD) in a relevant medical or life sciences field preferred
- 6-10 years of experience in a related clinical, technical, or healthcare commercial environment
- Experience supporting complex sales cycles involving multiple stakeholders and technical products
- Strong understanding of hospital workflows, ideally within emergency or acute care settings
- Demonstrated ability to analyze data and translate insights into actionable recommendations (operational and financial)
- Strong communication skills, with the ability to present to senior and executive-level stakeholders
- Ability to influence without direct authority and build effective cross-functional relationships
- Highly organized with strong prioritization and problem-solving skills
- Comfortable working both independently and collaboratively in a fast-paced environment
- Proficiency with Microsoft Office and CRM systems
- Bilingual (English and French) is preferred
- Lean/Six Sigma or experience with process improvement methodologies is considered an asset