Digital Business Partner
Australia, Western Australia, Perth
Fulltime: 38 hrs a week
Experience: 2-4 Years
Information Technology
This 12-month contract supports digital portfolio and demand management initiatives within a large enterprise environment. The role focuses on enhancing ServiceNow Strategic Portfolio Management (SPM), analysing demand and delivery data to improve portfolio decision-making, and driving continuous improvements across processes, governance and reporting.
Job DescriptionsÂ
As the Digital Business Partner, you will act as a key interface between business stakeholders and digital delivery teams, helping to improve portfolio processes, governance and technology adoption.
Key responsibilities include:
- Support the embedment, adoption and continuous improvement of ServiceNow Strategic Portfolio Management (SPM) and associated workflows.
- Contribute to the development and maturity of portfolio management models, improving visibility, governance and prioritisation of digital initiatives.
- Support digital demand management processes, including intake, assessment, prioritisation and delivery planning.
- Analyse demand and delivery datasets to provide insights, trends and recommendations that support strategic decision-making.
- Support AI-enabled portfolio management initiatives through data analysis and reporting.
- Identify process inefficiencies and implement practical improvements across portfolio processes, governance and reporting.
- Develop and maintain standards, templates, documentation and supporting artefacts.
- Build effective relationships with digital delivery teams and business stakeholders to drive process adoption and continuous improvement.
- Coordinate with technology teams to implement enhancements and transition improvements into business-as-usual operations.
Job Requirements
Essential:
- Demonstrated experience in digital delivery, portfolio management, transformation or demand management environments.
- Strong understanding of digital project lifecycles, prioritisation frameworks and portfolio governance practices.
- Experience analysing demand, delivery and portfolio data, translating findings into actionable recommendations.
- Strong stakeholder engagement skills with the ability to influence and partner across business and technology teams.
- Experience developing or contributing to standards, process documentation, governance artefacts and operating model improvements.
- Strong written and verbal communication skills.
- Self-directed, outcome-focused approach with the ability to operate autonomously.