We are seeking a Desktop Support Analyst (L1 / L1.5) to provide hands-on IT support with a leading Australian mining organisation. This is a highly visible, customer-facing role where you will deliver both walk-up (Tech Bar) and desk-side support to ensure a seamless end-user experience. This role is a 6-8 month contract role, with a strong likelihood of going permanent within the organisation.

Job Descriptions 

As a Desktop Support Analyst, you will be responsible for delivering high-quality end-user support across a range of technologies and environments.

Key responsibilities include:

  • Provide Level 1 / Level 1.5 desktop support across laptops, desktops and mobile devices
  • Deliver face-to-face support via Tech Bar and on-site user visits
  • Troubleshoot issues across Microsoft 365, Active Directory, printers and business applications
  • Log and manage incidents and service requests through ServiceNow (or similar ITSM tools)
  • Deploy, configure and maintain end-user hardware and devices
  • Support meeting rooms, AV systems and video conferencing tools
  • Travel to metro and satellite sites as required
  • Escalate complex issues to internal support teams

Job Requirements

  • Experience in Desktop Support or Service Desk roles
  • Strong experience with:
    • Microsoft 365
    • Active Directory
    • ServiceNow (or similar ITSM tools)
    • Hardware and printer support
  • Comfortable working in a customer-facing, Tech Bar / walk-up support environment
  • Strong communication and problem-solving skills
  • Ability to manage multiple tasks and prioritise effectively

Closing: April 30, 2026

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Do you have any questions about this vacancy?

Vacancy reference: CR-282878

MN

Corporate recruiter

Mark Nelson

+61 8 9429 5614

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