Claims Service Officer Liaison - Custom Homes

As the Customer Service Liaison Officer, you will manage pre-contract administration, coordinate client communications, and support a smooth sales and pre-construction process. You will act as a key client contact, working with internal teams to ensure all documentation, appointments, pricing, and presentations are completed accurately and on time. A key focus will be building strong client relationships, delivering clear communication, and confidently presenting contracts in person.

• Coordinate sales and pre-contract documentation
• Manage job file setup and workflow administration
• Maintain strong client communication throughout the pre-construction process
• Schedule and coordinate appointments and meetings
• Liaise with internal departments regarding plans, pricing, and project updates
• Deliver professional pre-contract presentations and contract support
• Complete post-meeting administration and follow-up tasks
• Ensure all processes are managed accurately and within required timeframes