Ariba Support Analyst
Canada, Alberta, Calgary
Fulltime: 40 hrs a week
Experience: From 6 years
Mining
Brunel is seeking an Analyst for Ariba Support for a 12‑month assignment for our valued client. We are looking for a proactive and customer‑focused Ariba Support Analyst to provide day‑to‑day functional and administrative support for SAP Ariba. In this role, you will monitor and triage a shared support inbox, resolve user issues, and provide higher‑value Tier 1/Tier 2 support for sourcing and Source‑to‑Pay (S2P) activities.
Job Descriptions
- Monitor the shared support mailbox; categorize requests, incidents, and user questions.
- Apply service standards for acknowledgment, prioritization, routing, and escalation.
- Maintain accurate documentation of resolutions for auditability and knowledge capture
- Provide "in‑event" support including timelines, bidder visibility rules, Q&A guidance, and event extensions.
- Troubleshoot sourcing issues (supplier access, publishing errors, templates, rule behaviors).
- Promote adherence to sourcing process standards and proper system usage.
- Support user provisioning, deprovisioning, and role updates.
- Ensure segregation‑of‑duties requirements are followed where applicable.
- Work with cross‑functional approval groups when access spans multiple systems.
- Provide procedural guidance to internal users and suppliers (e.g., how to confirm an order, invoice, submit credit memos).
- Support troubleshooting for PO, Goods Receipt (GR), Invoice Receipt (IR), and invoice exception scenarios.
- Investigate GRIR or Auto‑GR questions and identify system vs. process root causes.
- Coordinate with AP, Procurement Ops, Master Data, and technical teams as needed for resolution.
Job Requirements
- University graduate in Supply Chain Management, Business Administration, Finance, Accounting or a related field with 1 - 3 years related experience OR 5 - 7 years combination of post-secondary education and related experience with some professional development
- Hands‑on SAP Ariba support, ideally including sourcing or supplier enablement.
- Procurement operations, procurement technology, or application support experience.
- Experience supporting S2P processes with understanding of upstream (sourcing) and downstream (PO, GR, IR) impacts.
- Experience working within a Tier 1/Tier 2 support model, including intake, triage, and escalation.
- Preferred: experience troubleshooting GRIR discrepancies or Auto‑GR issues in collaboration with AP/Finance.
- Strong working knowledge of SAP Ariba Sourcing (events, templates, enablement, troubleshooting).
- Support desk fundamentals: prioritization, categorization, documentation, communication.
- Working knowledge of SAP/S4 or ERP procurement concepts (PO lifecycle, GR, IR, invoice exceptions).
- Customer‑service orientation with strong written and verbal communication skills.
- Ability to learn quickly, work independently, and manage time effectively.