Salesforce Specialist

Vacancy number • PUB406503

We are currently seeking a Salesforce Specialist to join our client team located in Toronto, GTA, Ontario. This person will be working primarily on the Administration and Support aspects of Salesforce and a few other Cloud Applications. The responsibility includes working with the application users to resolve any issues, queries, and service requests. This is a permanent hiring with a hybrid work schedule.

About this role

Responsibilities
  • Day-to-day management of CRM (Salesforce.com/IQVIA OCE) and other Cloud Applications; including Incident, and problem resolution, daily processing, and data feed monitoring.
  • Liaise with the Reporting & Analytics Team to meet any Reporting/Dashboard requirement from the Internal Team member or Leadership Team.
  • Process workflow Management from workload assignment, Ticketing, and SLA Management.
  • Provide Technical and Functional support on Salesforce [OCE-P, OCE-D] and other Cloud Applications.
  • Work with IQVIA CSH and other relevant partners on various aspects of the product like the release, issues/bugs, enhancement, etc.
  • Identify and document requirements, assess physical and technical security risks to data, software, and hardware, and develop policies, procedures, and contingency plans to minimize the effects of security breaches.
  • Review Application enhancements, Testing, approval, and implementation of System Changes.
  • Work with compliance, as required, to provide support or implement specific tools to aid and assist preparation of all state/federal required reports (monthly, quarterly, and annually).
  • Train and develop SOPs on the Salesforce and other Cloud Applications for other department members as necessary.

Requirements

Requirements

  • Bachelor’s degree in computer applications.
  • Experience in the pharmaceutical industry.
  • Salesforce Certification/VEEVA/OCE Certifications.
  • ITIL Certification.
  • Able to work efficiently in a team-oriented setting; willing and open to contribute to the team in terms of leadership, adaptability, competence, and execution.
  • Able to communicate in a clear and effective way both, verbally and in writing, using the appropriate communication techniques and tools.
  • Innovative problem-solving skills – quickly identify potential solutions while considering possible impacts on other individuals and/or systems.

Benefits

What We Offer

Why apply through Brunel? Finding the next step in your career can be a full-time job in itself. We manage the process for you: from submitting your resume to coordinating interviews to extending offers and assisting with onboarding. We’ll get you going while you get on with the job.

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About Us

Brunel has a reputation for working with some of the best in the business. That’s what we continually strive for. Over 45 years, we’ve created a global network of interesting clients and talented individuals working together through a vast array of services.

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Any questions remaining?

Your consultant, Cristiano Forezli is happy to clarify anything about this vacancy. When reaching out, use the pub number: PUB406503

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