Field Service Technician - PENTICTON

Vacancy number • PR-232563

The Field Service Technician acts as the face of the company while ensuring top-notch service for customers. In this field-based, customer-facing role, you will travel to hospitals, laboratories, surgical facilities, and other customer locations to maintain, troubleshoot, service, and provide calibration and installation support for steam sterilizers, washer/disinfectors, surgical equipment such as tables & lights, and other products as needed.

About this role

Responsibilities



  • Drive Customer satisfaction through proactive communication and commitment to resolving Customer's issues/problems.

  • Perform preventive and corrective maintenance required on product lines in a safe and efficient manner. This includes disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc.).

  • Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components.

  • Ensure a positive Customer experience by providing timely PM performance, service calls, warranty calls, field upgrade programs, performing installations as required, etc.

  • Establish and maintain effective, communicative relationships with Customers, managers, support functions, and the sales organization.

  • Promote company growth by identifying sales opportunities and recommending products/services to Customers.

  • Communicate promptly and efficiently with Customers providing informative status updates.

  • Be a positive ambassador for the company at Customer sites.

  • This position may be elevated to a Field Service Technician II role for candidates that possess an appropriate level of relevant experience as determined by the company.



Requirements



  • High school diploma or GED with 2+ years of relevant experience required.

  • Valid driver's license is required.

  • Ability to work flexible hours and travel locally as required.

  • Strong technical, organizational, problem-solving and troubleshooting skills.

  • Excellent verbal and written communication skills.

  • Experience with navigating a computer and exposure to Microsoft Office programs.

  • Comfortable working independently without supervision.

  • Flexibility to handle multiple, changing priorities.

  • Willingness to work in a hospital setting that may include visibility to emergency trauma.

  • Physical working requirements include: Routine movement such as walking, bending, kneeling, squatting, sitting, standing, reaching, twisting, pushing, pulling and grasping.

  • Performing work from floor level to above shoulder height. This may include the use of ladders and/or scaffolds.

  • Routinely lifting, lowering and carrying 1 to 35 pounds, as well as occasionally lifting and lowering 36 to 49 pounds.

  • Walking and standing for extended periods of time.

  • Working in confined spaces and under variable temperatures.

Requirements

Requirements



  • High school diploma or GED with 2+ years of relevant experience required.

  • Valid driver's license is required.

  • Ability to work flexible hours and travel locally as required.

  • Strong technical, organizational, problem-solving and troubleshooting skills.

  • Excellent verbal and written communication skills.

  • Experience with navigating a computer and exposure to Microsoft Office programs.

  • Comfortable working independently without supervision.

  • Flexibility to handle multiple, changing priorities.

  • Willingness to work in a hospital setting that may include visibility to emergency trauma.

  • Physical working requirements include: Routine movement such as walking, bending, kneeling, squatting, sitting, standing, reaching, twisting, pushing, pulling and grasping.

  • Performing work from floor level to above shoulder height. This may include the use of ladders and/or scaffolds.

  • Routinely lifting, lowering and carrying 1 to 35 pounds, as well as occasionally lifting and lowering 36 to 49 pounds.

  • Walking and standing for extended periods of time.

  • Working in confined spaces and under variable temperatures.

Benefits

What We Offer


Why apply through Brunel? Finding the next step in your career can be a full-time job in itself. We manage the process for you: from submitting your resume to coordinating interviews to extending offers and assisting with on-boarding. We'll get you going while you get on with the job.



About Us


Brunel has a reputation for working with some of the best in the business. That's what we continually strive for. Over 45 years, we've created a global network of interesting clients and talented individuals working together through a vast array of services.

Start applying immediately

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Any questions remaining?

Your consultant, Cristiano Forezli is happy to clarify anything about this vacancy. When reaching out, use the pub number: PR-232563

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