Field Service Technician - Lethbridge

Vacancy number • PUB406495

We are currently hiring a Field Service Technician for our client. The Field Service Technician acts as the face of the company while ensuring top-notch service for customers. In this field-based, Customer-facing role, you will travel to hospitals, laboratories, surgical facilities, and other customer locations to maintain, troubleshoot, service, and provide calibration and installation support for steam sterilizers, washer/disinfectors, surgical equipment such as tables & lights, and other products as needed. In addition, you will be responsible for building positive relationships with customers and colleagues, as well as completing necessary administrative tasks.

About this role

Responsibilities

  • Drive customer satisfaction through proactive communication and commitment to resolving customer’s issues/problems.
  • Perform preventive and corrective maintenance required on product lines in a safe and efficient manner. This includes disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc.).
  • Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components.
  • Ensure a positive Customer experience by providing timely PM performance, service calls, warranty calls, field upgrade programs, performing installations as required, etc.
  • Establish and maintain effective, communicative relationships with Customers, managers, support functions, and the sales organization.
  • Promote company growth through identifying sales opportunities and recommending products/services to Customers.
  • Communicate promptly and efficiently with Customers providing informative status updates.
  • Be a positive ambassador for the company at Customer sites.
  • This position may be elevated to a Field Service Technician II role for candidates that possess an appropriate level of relevant experience as determined by the company.

Requirements

Requirements

  • High school diploma or GED with 2+ years of relevant experience required.
  • Valid driver’s license is required.
  • Ability to work flexible hours and travel locally as required.
  • Strong technical, organizational, problem-solving and troubleshooting skills.
  • Excellent verbal and written communication skills.
  • Experience with navigating a computer and exposure to Microsoft Office programs.
  • Comfortable working independently without supervision.
  • Flexibility to handle multiple, changing priorities.
  • Willingness to work in a hospital setting that may include visibility to emergency trauma.
  • Physical working requirements include: Routine movement such as walking, bending, kneeling, squatting, sitting, standing, reaching, twisting, pushing, pulling and grasping.
  • Performing work from floor level to above shoulder height. This may include the use of ladders and/or scaffolds.
  • Routinely lifting, lowering and carrying 1 to 35 pounds, as well as occasionally lifting and lowering 36 to 49 pounds.
  • Walking and standing for extended periods of time.
  • Working in confined spaces and under variable temperatures.

Benefits

What We Offer

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Any questions remaining?

Your consultant, Cristiano Forezli is happy to clarify anything about this vacancy. When reaching out, use the pub number: PUB406495

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