Emergency Response - Control Room Operator

Vacancy number • PUB408543

  • Accountable for handling distressed emergency calls, operating communication systems for Industrial cities’ Emergency Control Center (ERCC) and implementing emergency notification system as per Emergency Response Plan procedures.
  • Makes effective and efficient notification and resource dispatching decisions during the initial and subsequent stages of incidents in the Industrial cities ERCC.

About this role

  • Receive emergency telephone and radio calls in the assigned ERCC in Industrial Cities.
  • Collate information from callers about the nature of emergency, i.e. location, number of injuries and involved staff, etc.
  • Monitor automatic fire and gas alarms and respond appropriately to the signals received.
  • Activate emergency notification and call out protocol as per industrial city Emergency Response Plan (ERP) procedures
  • Dispatch the appropriate resources required to assist in ending and managing the incident, i.e fire, medical, security services
  • Generate shift log sheets recording all emergency communications including but not limited to recording of emergency vehicle, appliance movements and actions taken in response to emergencies.
  • Ensure ERCC equipment and communication systems are regularly inspected, serviced and maintained
  • Develop relevant and required statistical and management reports to enhance ERCC Operation


  • Completed 12 years of education
  • Must have English L 5 and has to be bilingual (both Arabic and English required)
  • Must have strong communication skills, clear speech and professional telephone manners
  • Must remain calm and reassuring under pressure
  • Must be able to deal sensitively with staff and the public who might be under stress, upset or aggressive
  • Be interested in people's health care and safety
  • Must have a polite, friendly, efficient and helpful attitude
  • Must be able to prioritize tasks
  • Must be able to keep clear written records
  • Must have information and communication technology skills
  • Must pay attention to details
  • Must understand and follow sets of emergency procedures and us personal judgement where applicable
  • Be prepared to work shifts including nights, weekend and public holidays


  • Salary:
    • Monthly QAR Salary plus Allowance, Accommodation and Transportation provided by Company
  • Work Schedule:
    • 12 hour/ Day (2 Day Shift , 2 Night Shift and 4 days Rest )
  • Duration:
    • 31st May 2027, renewable
  • Location:
    • Qatar

Join the Brunel Family

Asian colleagues having market discussion

Join the Brunel Family

A powerful global network, connecting the most talented and experienced specialists with both present-day and pioneering projects. With 120+ offices and more than 12,000 specialists around the world, we deliver skilled talent and workforce services that transform global projects in Conventional Energy, Infrastructure, Renewable Energy, Life Sciences, Future Mobility and Mining.

Start applying immediately

image Apply now Sending an application is quick and easy. Just make sure you have the required documents ready to go.

Any questions remaining?

Your consultant, Deepika Mafatlal Jain is happy to clarify anything about this vacancy. When reaching out, use the pub number: PUB408543

Other people also looked at