This role goes beyond coordination, you'll be managing expectations, presenting plans and pricing, and ensuring every client feels informed, confident, and excited about their journey.
- Acting as the primary point of contact for clients throughout the pre-contract process
- Managing high-volume client communication via phone and email
- Liaising with Sales, Drafting, Estimating, and Design teams to keep everything moving
- Preparing clients for key milestones, including presentations and selections
- Delivering or supporting face-to-face presentations of plans, pricing, and contracts
- Driving contracts through to signing, your work directly impacts monthly results
- Maintaining a seamless, high-quality customer experience from start to finish
- Experience in residential construction, pre-contracts, sales coordination, or project administration
- Strong understanding of the home building or construction process
- A confident communicator who can build rapport and manage expectations
- Someone who is highly organised, detail-driven, and thrives under pressure
- A natural presenter, comfortable explaining plans, pricing, and technical details
- A results-driven mindset, motivated by achieving targets and delivering outcomes