We are seeking a Desktop Support Analyst (L1 / L1.5) to provide hands-on IT support with a leading Australian mining organisation. This is a highly visible, customer-facing role where you will deliver both walk-up (Tech Bar) and desk-side support to ensure a seamless end-user experience. This role is a 6-8 month contract role, with a strong likelihood of going permanent within the organisation.
As a Desktop Support Analyst, you will be responsible for delivering high-quality end-user support across a range of technologies and environments.
Key responsibilities include:
- Provide Level 1 / Level 1.5 desktop support across laptops, desktops and mobile devices
- Deliver face-to-face support via Tech Bar and on-site user visits
- Troubleshoot issues across Microsoft 365, Active Directory, printers and business applications
- Log and manage incidents and service requests through ServiceNow (or similar ITSM tools)
- Deploy, configure and maintain end-user hardware and devices
- Support meeting rooms, AV systems and video conferencing tools
- Travel to metro and satellite sites as required
- Escalate complex issues to internal support teams
- Experience in Desktop Support or Service Desk roles
- Strong experience with:
- Microsoft 365
- Active Directory
- ServiceNow (or similar ITSM tools)
- Hardware and printer support
- Comfortable working in a customer-facing, Tech Bar / walk-up support environment
- Strong communication and problem-solving skills
- Ability to manage multiple tasks and prioritise effectively