We're looking for an Account Coordinator to support our mining clients and contractors across PNG. If you enjoy working with people and keeping operations running smoothly, this role is for you. Ideal for someone with recruitment experience (Resourcer, Candidate Manager, Delivery Consultant) or a strong background in coordination, customer service, or workforce administration who's ready to build a long-term career in contractor care and operations.
About the Role
As an Account Coordinator, you'll be responsible for managing the contractor journey from onboarding through to assignment completion.
You'll become the primary point of contact for contractors, ensuring they receive exceptional support throughout their assignment while coordinating mobilisation, documentation and ongoing communication.
Key Responsibilities
- Manage end-to-end onboarding and mobilisation.
- Coordinate contractor documentation and compliance.
- Support international workforce mobilisation and global mobility processes.
- Build and maintain strong relationships with contractors.
- Act as the primary point of contact throughout each assignment.
- Manage multiple onboarding activities simultaneously.
- Keep contractors and Account Managers informed through proactive communication.
- Conduct regular contractor welfare and engagement check-ins.
- Resolve day-to-day issues including documentation, mobilisation delays and contractor enquiries.
- Identify potential issues early and work collaboratively to resolve them.
- Continuously look for ways to improve processes and the contractor experience.
About You
You'll succeed in this role if you enjoy combining strong people skills with excellent organisation and attention to detail.
We're looking for someone who:
- Has experience in workforce coordination, customer service or contractor administration.
- Builds trusted relationships with ease.
- Is highly organised and manages competing priorities effectively.
- Takes ownership and follows tasks through to completion.
- Communicates proactively and keeps stakeholders informed.
- Enjoys solving problems before they escalate.
- Maintains professionalism under pressure.
- Wants to build a career in contractor care, workforce coordination and operations.